Policies and Fees

Fees:

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New Client Retightening Special:

New Clients receive a discounted rate for their first 4 reties. Discount Rate is $120.00 for 4 hours ($30.00/hour). $10.00 for each additional hour which begins at 30 minutes after 4 hours.

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Note: After 4 reties the rate will revert to the normal rate of $135.00.

 

Sisterlocks™ ​ Retightening: 

The hourly Rate is $33.75 with a 4-hour minimum.  Additional hours are charged based on 30 minutes into the service.  (For example, if we begin at 6 pm and finish at 9:30 pm, you will be charged for 4 hours and your fee would be $135).

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Sisterlocks™ Consultations:

Conducted within 60 minutes (1 hour) for $25.00. This will go toward the session. 

 

Installation of Sisterlocks™:

The base rate is $1,000.00 for hair that is a minimum of 6 inches.  $50 for each additional inch over 6 inches.  During consultation hair will be measured and an exact quote and total number of days required for installation will be given.  This is based on the length of hair and circumference of the head.  Your quote is valid for 30 days. 

 

Method of Payment:

Cash, PayPal, Venmo, Zelle or Credit Card.  

 

Sisterlocks™ Retainer Fee:

A Retainer Fee is required to get a Sisterlocks’ Establishment (installation) date.  The deposit fee is $100 and is non-refundable and non-transferable.

 

 

Appointment Preparation

Wash:

Hair should be washed within 2 days of appointment.  If you arrive with “dirty” hair, your appointment will be canceled, and the cancellation policy will apply. If your locs are less than 1 year old; you should “band & wash” every time you wash your hair.  This will reduce your slippage and the amount of time in the chair for your retightening sessions.

 

Additional Products on Hair:

Hair should not have additional oil or moisturizing products on hair.  Oils impede the ability to work in the hair in a timely fashion causing tool slippage.

 

Health (Sickness):

To ensure the health of all and to maintain a healthy salon environment, if you are sick which includes a fever, cold-like symptoms, stomach bug, flu-like symptoms, etc – please reschedule.  If you arrive at the appointment and you present with symptoms noted above, the appointment will be canceled, and the cancellation policy will apply.

 

 

Arriving to Appointment

 

Cancellation Policy:

You have access to the scheduling platform (schedulicity.com) and can cancel at any time.  However, please note that if you cancel within 24 hours of your appointment, you will be charged 100% of your service fee.  This fee must be paid before you can get on the schedule in the future.

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Timeliness:

Your appointment has been reserved just for you, so please notify me via text if you are running late.  If you are running late 30 minutes or more, your appointment will be canceled, and the cancellation policy will apply.

 

 

Service Environment

 

• Loc’d with Joy is a positive environment and wants to provide a positive experience for its clients; therefore, the behavior of the clients and owner must support this.  

 

• Loc’d with Joy understands that life is challenging, and people have different approaches to relaxation. However it is important to protect the energy and sanctity of the establishment, and it is expected that client behavior respects that environment.   As a result, it is requested that smells on clothing other than light perfume be eliminated before entering.  Loc’d with Joy reserves the right to cancel service if the client is under the influence of drugs and/or alcohol; a full fee for scheduled time will be charged, your agreement will be null and void and you will no longer be eligible for services. 

 

• Services to children are welcomed and parents must remain during their child’s service time.  Parents should also note that if it is assessed that services cannot continue due to the child’s inability to sit still; the full-service fee still applies for scheduled appointment time.

 

• Our new normal will continue to have Positive Energy and provide Quality Services in a Safe, Sanitized, and Healthy Environment. The following guidelines have been adopted by Loc'd with Joy to make sure that we do our part to curb the spread of Flu, COVID-19, general colds, and any other contagious illness.

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•  We work by Appointment only. 

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• If feeling sick, please re-schedule.  If you arrive and are presenting symptoms of having a general cold or the flu, your appointment will not occur.

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• You will be required to use hand sanitizer upon your arrival and before you sit in the chair. 

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• We have a no-outside shoe policy; please bring socks or slippers that have not been worn outside.

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• Wearing a mask is optional and strongly encouraged if suffering from allergies that prompt coughing/sneezing.

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• We will continue to sterilize and sanitize all equipment after each client.

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• No guest will be allowed to accompany clients to their appointments.  (No children or besties allowed.

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• Everyone will be asked to text upon their arrival to ensure no other client is in the establishment.​​​

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Service Category Definitions

 

• Sisterlocks™ Retightening Includes cleaning parts; and actual retightening of new growth for each lock.

 

• Sisterlocks™ Maintenance Includes: Cut; trimming edges; trimming loose hairs on individual locks and repair.

 

• Sisterlocks™ Consultations Include: Completing Assessment form; Conversation around hair needs; Consultant Observation of Client’s hair; sample locs placed in for Installation or sample retightening of one (1) row or 5 locs for Transfer Client.

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Note: Scheduling an appointment with Loc’d with Joy acknowledges awareness and agreement with policies.

Tax: Tax will be added to all services except consultations.